6 tips on how to connect with your customers on Fiverr

By: Naijamedialog / September 27th, 2021 / 59 views

6 tips on how to connect with your customers on Fiverr - Naijamedialog

As a new seller, you’ll soon have buyers checking out your Gig. This is your moment to reel them in and keep them coming back for more with great communication.

Here are some tips:

 

1. Rapid replies win more customers


Being responsive to customers will create a positive experience and help you build a strong reputation on Fiverr. Make sure you provide thorough and informative updates to your customers throughout the entire process. Use the Fiverr app to respond to your messages from anytime, anywhere.
2. Use the Quick Response feature
Use pre-written templates or create your own right above the message area in an inbox, to help you reply faster—even when you’re busy.
3. Keep customers updated throughout the process
Let customers know you’re there for them and have everything you need to get started, once you receive their order requirements. Follow up on any questions or concerns they may have to give them the confidence they need.
4. Structure your work process and create clarity
Let customers know beforehand when they should be expecting to receive drafts, their delivery, and any feedback.
5. Deliver quality work
Make sure the delivery fulfills your customers’ requirements and is of top quality. Follow up with customers to ensure they’re pleased with the work they got.
6. Deliver on time
Give your customers the best experience possible. This is extremely important for your progress and success as a seller on Fiverr. Need more time to deliver your work? Be proactive and let your customer know ahead of time, and request a delivery due date extension in the Resolution Center.

Don’t just meet your customers’ expectations, exceed them!

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